Refund Policy
Refund & Cancellation Policy
We truly appreciate your support and thank you for shopping with us. Please take a moment to review our policies regarding cancellations, returns, and refunds.
Cancellations
If you'd like to cancel an order, please reach out to us within one hour of placing it. You can contact us via email at info@liveyourmoments.com.
Incorrect Products
We take great care to ensure your order reaches you in perfect condition. However, if you've received something different from what you ordered, please notify us within 24 hours of delivery.
To file a complaint, send us an email at info@liveyourmoments.com along with photos and videos clearly showing the issue. Please ensure this is done during business working hours.
Complaints made after the 24-hour window following delivery will not be accepted.
Return Process
As our products are custom-made, we do not offer exchanges or returns.
We are not liable for any damage that occurs to the product after delivery.
Complaint Details Required
- Full Name
- Phone Number
- Date of Order
- Order Number
- Complaint Description
We reserve the right to reject any claim if the issue is not found to be genuine.
For any clarifications, feel free to email us at info@liveyourmoments.com.